Lynda Saltarelli is fighting for the human rights of older Australians in nursing homes. Her account, backed up by studies, shows that most families are ill-equipped when it comes to aged-care issues and mistreatment can easily occur - and regrettably often happens. Saltarelli outlines specific reforms that should be embraced in Australia. She argues that vulnerable older persons often lack capacity to act in their own best interest. Therefore, she says governments must erect 'solid perimeters' around the nursing care system.

Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009

This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively. Professor Walton went to the heart of the matter and made many criticisms. Essentially the department was trapped in regulations and obsessed with natural justice rather that resolution for the distressed resident and family.