Prior to 1997, owners and providers of nursing homes were vetted under probity requirements to be sure that their past conduct showed that they were good citizens and could be trusted to care properly for vulnerable people. Citizens with knowledge of bad behavior by an applicant could supply it to the departmental vetting body, and object to the issuing of a license to operate.

The Department of Health and Ageing (DOHA) has a reputation for being secretive and obstructive. Aged Care Crisis’s (ACC) experience defied belief. It shows just how difficult it is to get any type of information in aged care.