MARGARET Gray raised a critical question (Letters, 4/6) that has elicited neither further discussion nor answers.

My mother is also in receipt of an aged care at home package. It is generous at approximately $48,000 a year. The family contributes more than that for her care at home, plus hours of unpaid family care.

The package is paid to a service provider company that doles out the services that can be accessed. 

I calculate these services are worth about $25,000 a year.

So where is the remainder of her grant going?

I cannot scrutinise expenditures made on her behalf because the company will not give me a statement of account despite repeated requests.

We are entitled to access the true value of her package.

Forget about transparency and accountability; these aged care grants are clouded by layers of administration, regulation and double-speak.

Fanny Abrahami, Caulfield North

Source: The Age, Letters