During the January holiday period, it was reported in one of the broadsheets that, due to the global financial crisis, more families would be seeking residential care for aged relatives. This, explained the journalist, was because families under pressure would not be able to run around looking after Mum. Too costly in both time and money! Thus, he opined, aged care would be one of the few areas which would actually be expanding its workforce and therefore a sector for the unemployed to keep in mind.

Who knows on what basis this prediction was made? Most likely on the basis of having to fill news space during the boring holiday period.

But I am totally tired of aged care being seen as the sector to help solve unemployment or as a means of expanding the guest worker 457 visa program. It’s not that unemployed people or guest workers could not be good carers – it’s about doing things the right way and for the right reason.

There certainly needs to be an expansion of the aged-care workforce. Right now! Week after week this web site receives correspondence from families and aged-care staff who are shocked and dismayed about the low staffing levels in our aged-care homes.

For example, just this last week a subscriber to the on-line forum commented on how the Minister’s office actually believes that it is OK for just 2 staff to feed more than 20 high-care residents.

She writes, "I've just received a reply from the Minister’s office with the result of a complaint about (an) aged care facility. The issue was staff cuts leaving 2 staff to feed more than 20 residents.
Result: After discussions with residents no concerns were expressed and residents were not at risk.
Yet the residents in question are incapable of any reasonable discussion as all have advanced dementia in this dementia specific facility."

Apart from the fact that meal times are one of the few markers of the day for those in residential care, there are numerous reports indicating high levels of malnutrition in our aged-care homes.  And we wonder why!

Would Justine Elliot, her advisers or the bureaucrats in the Department of Health and Ageing really like to be on the receiving end of such a situation – or be one of the two harried staff members trying to feed all these residents?

Two things need to happen immediately:

  1. Firstly, it is time to stop the nonsense about providers needing ‘flexibility’ in relation to staffing levels. ‘Flexibility’ is code for allowing providers to keep on cutting back staff at will. The Minister must make a stand on this issue. Now! There is a minimum level of staffing beyond which frail older people cannot be cared for properly. And having just 2 people to feed more than 20 people who cannot feed themselves is well beyond the pale.
  2. Secondly, an aged-care workforce plan must be put in place immediately. The haphazard way that homes are staffed is appalling. There are places with insufficiently trained nurses on hand (and some with none), other homes rely on agency staff to keep functioning and some facilities that just can’t seem to recruit suitable people at all. One Director of Nursing I know says that first thing you have to do ‘is to get staff to turn up’! All too often the most dedicated staff leave because of burn-out and frustration.

Plenty of studies of the aged-care workforce have been undertaken:

  1. In October last year the Productivity Commission did a report on aged care. It mainly focused on the future cost of looking after our aged population.  The likely demand for increased aged-care services, due to demographic changes was fulsomely discussed. 
  2. In 2007 a comprehensive study of the aged care workforce occurred.

Several issues were identified including the fact that a high proportion of residential care workers were unhappy with their pay as well as with the amount of time allocated to them to care for their residents.

I have no idea whether the broadsheet journalist was right or not about more people placing relatives in residential aged care during hard times. But I do know that the current aged-care staffing arrangements are a mess.

It is time to bring the three R’s into aged care:

  1. RECRUITMENT - to ensure that there is a pool of available and suitable aged-care staff.
  2. REGISTRATION – so we know just exactly who is looking after our family members and what training they possess.
  3. REGULATION of staff/resident ratios – to ensure that we know that there are enough people on duty in all facilities at all times.

And then, maybe, there will be someone around to feed me my lunch when my time comes.

 
Posted on  Sunday, 15 May 2011 12:03
by  H.McCann
Hey! Cut out the winging!! If you feel you are underpaid, find work where you are happy! A PCA is NOT a nurse under the definition of same, and should not have expectations of earning a qualified persons wage. Go out and earn your qualification, and stop seeing yourselves as superior... I myself had had about enough of unqualified staff taking the lead.. As for those Div 1 nuses who are uni grads, 'pull your heads in', and realize YOU can learn from the 'old' hospital trained REAL nurses, who did work for 'peanuts' and enjoyed their learning experience. We require 'pen pushers' at the top, they are the heart of any aged care facility. Div 2 endosed nurses are very undervalued, and their wage is borderline 'crap'. But I do not often hear many complain, especially the 'old school' ones.. Please ensure staff understand our Aussie culture and can understand our countries langage pre employing, as I am coming up to the time when I may require care and you can quote me as 'not happy Jan', if I am treated as a lump of meat...
Posted on  Sunday, 31 October 2010 10:09
by  Sam
Staffing levels in the hostel that I know have not been lifted since "ageing in place" was adopted by this hostel.The staff are under more pressure and some of the residents families tend to take it out on staff instead of directing their complaints to management.The Goverment need to have correct staffing levels applied and put in writing. So called "adequate" staffing means very little to the staff working on the floor with two staff for forty high care or "ageing in place" residents.
Posted on  Tuesday, 09 March 2010 21:22
by  Admin


yes, we need experienced care workers..with qualifications. but months of studying for these qualifications equal little or no more pay. its disgusting that i can get more in chicken treat than i can as a qualified aged care worker..exposed to diseases and infections as well as abusive or metal ill clients. we are on the front line of care. no wonder no body wants to stay working there, aged care workers should not have to work out of the goodness of there heart, but under these conditions only the ones that do stay

Posted on  Tuesday, 26 May 2009 09:54
by  ramona
yes i agree with the top comment,get rid of any nurses who does not have acertificate3.en or certificate 4.and any nurses that is a supervisor without a ceritficate 3or 4.and who has a habbit of harresing staff,s in doing what he who she say.s to do.documenting things that other staff,s not happy with documentin.victimisation to res,s and staff.have no idea about the proper rules and regulation.based on the idea that they have worked there for over 10years they do know it all.
Posted on  Tuesday, 17 February 2009 12:03
by  guest
I think aged-care staffing IS all over the place. Certainly I see quite different levels of staffing in the facilities I visit - this is in a large metropolitan area. I suppose there is some benchmarking occurring across them all - but some places do better than others I think.

I would like to think that homes are responsible to, and connected with, their own communities. This is far more likely to happen in country towns. I know that where I was brought up in country Victoria, the whole community was proud of the local nursing home. People had contributed in various ways to its development. They visited their friends and relatives there and knew that they themselves might end up there. Here in the city it is not so clear. People often can't get a place in facilities close to home. And so they often end up in these huge places built on cheap land on the fringes of the city (bushfire zones?).

Like you, Wanda, I am dismayed by the ongoing take-over by corporate players. Does economy of scale always make for better care. I don't think so! But then again some of those nursing homes in crumbly old mansions set up by small private operators weren't so hot either.

The Columnist.
Posted on  Sunday, 15 February 2009 00:58
by  guest
Trouble is, the providers (in my experience) generally don’t make “haphazard” decisions on staffing. They don’t really make individual decisions on staffing at all. Staffing levels, like everything else in aged care, has been taken out of their hands and collectivised. Their staffing goals are revealed through the process of benchmarking – a sort of averaged out analysis of what everyone else is doing (usually carried out by overpaid nurse and management consultants who should know better).
They (the providers) have to undertake benchmarking to meet the continuous improvement requirements of accreditation. Why benchmarking? Because that’s the corporate thing, and – though the public would wish otherwise – pretty much all political action over the past decade has been focused on one thing, preparing hundreds of community, church and small private aged care facilities for eventual takeover by corporate players. You are blaming the providers and demanding that government cracks down on them. But it is government that manipulates the staffing levels.
There are no political solutions to what ails aged care – because politics is the problem.
From innocuous beginnings (Gough Whitlam whispering in the early 1970s: ‘Would you all like free health care?’) we have allowed health and ageing to become grossly over-politicised.
Staffing levels generally would improve should providers ever become free again to choose them – because becoming free again would inevitably mean becoming answerable again to their communities, rather than to a blindingly expensive and ineffective government accreditation agency.
Posted on  Saturday, 07 February 2009 23:38
by  wannie
The Aged Care Industry needs to get rid of the people who have been in the industry for over 10yrs. Why ? These people still treat it as a cash cow situation when it is not. Firstly the CEO's should have a massive pay cut as these people are glorified pencil pushers. They haven't actually worked at grass roots level for many many years. Secondly companies should employ Registered Nurses with a Bachelors Degree in Nursing and if not those nurses will upgrade to this degree. Thirdly get rid of any nurses who haven't a Certificate 3 , EN or Certificate 4 , any nurse who has a bad history of violence , harrassment , victimisation and bullying not only residents and family but also other staff. When this happens Aged Care will function properly.

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