The operators of a Queanbeyan nursing home are investigating claims a resident was left untreated with a broken pelvis, pneumonia and a pressure sore for up to two weeks.

The resident was only transferred from George Forbes House in Queanbeyan to a higher care facility and then Canberra Hospital after intervention from her family.

The family of 61-year-old Judith Weise claims that the Down's syndrome and Alzheimer's disease sufferer was also treated for dehydration.

She is now in a higher care nursing home in Red Hill. Both centres are operated by Baptist Community Services.

Southern regional manager Lee Jones said the organisation was not able to comment on the specific details of the case. He also refused to say how many nursing staff were rostered in recent weeks.

But he said George Forbes House ''received unannounced visits from the Department of Health and Ageing within the past three weeks, with no issues being raised by the department''.

Ms Weise's sister Marjorie Cardwell said she first noticed her sister was not well when she made a routine visit on July 22.

She said she told staff her sister was in significant pain and was unwashed. When she was taken by ambulance to the Canberra Hospital later that day, x-rays and an examination revealed Ms Weise had a broken pelvis, pneumonia, a pressure sore on her heel and was dehydrated.

She said staff at George Forbes House told her Ms Weise was involved in a fall about two weeks before that date.

''We were quite disgusted with the fact she had the pressure sores and pneumonia,'' Mrs Cardwell said. ''I think the people in charge should have picked up that she was as sick as she was.''

Mrs Cardwell said that her sister was receiving ''reasonable care'' up until a month before the incident, but was upset the family had to initiate her transfer to Morling Lodge, where Ms Weise is receiving acute care.

Mrs Cardwell has met with George Forbes House management but no official complaint has been lodged.

Mrs Cardwell said she was still waiting for an explanation from Baptist Community Services about the incidents that led to the hospitalisation.

She also said she was happy with the current care her sister was receiving at Morling Lodge in Red Hill.

''I think they will be taking a much closer eye on what's going on over there,'' Mrs Cardwell said.

Mr Jones said the staff and management at Baptist Community Services were working with Mrs Cardwell to ensure Ms Weise was given appropriate care.

''Our primary concern today, as it always has been, is the care needs of Ms Weise,'' Mr Jones said.

A spokeswoman for the Department of Health and Ageing said no non-compliance issues had been found at the centre.

She said the department encouraged anyone with concerns about a nursing or aged care provider to contact the complaints investigation scheme on 1800550 552.

Source: The Canberra Times - David Stockman