I'm looking at lodging a complaint against my mothers nursing home. I'm currently reading all that I can about doing it right to get the best outcome for my Mum. I would really like to see the investigators go to the Nursing Home unannounced so they can get a real picture of the place!!

On my last three visits (last 3 days) I have found my mother lying on the floor of her room or bathroom and crying. Her door was closed and no-one in sight. She was wet - I initially thought perhaps from the bathroom floor, but no her continence pad was so full with urine it was pulling her clothes down. Her hearing aid had been plugged in her ear with no battery and her hair hasn't been washed for 10 days now.

This is what I find with my unannounced visits.