Office of Aged Care Quality and Compliance (OACQC):  Complaints Investigation Scheme Review

The Australian Government has engaged Associate Professor Merrilyn Walton to conduct a review of the operation of the Aged Care Complaints Investigation Scheme. The Consultation Paper provides background information on the Aged Care Complaints Investigation Scheme to inform input from interested organisations and individuals.

Merrilyn Walton is the Associate Professor of Medical Education at the University of Sydney and was formerly the Director of the NSW Health Complaints Unit and Commissioner for the NSW Health Care Complaints Commission.

The CIS is two years old and it is now appropriate to consider and evaluate its effectiveness to ensure that it continues to meet the needs and expectations of service recipients, service providers and other interested parties. The review of the complaints scheme coincides with the Government’s review of the aged care accreditation process.

A Consultation Paper has been developed which provides background information on the Aged Care Complaints Investigation Scheme to inform input from interested organisations and individuals.

In order to ensure comments are able to be considered, submissions should be made by no later than close of business on 28 August 2009.